SoloCommerce
Support & Optimisation

Already Using Shopify POS?We Can Help.

Troubleshooting, optimisation, upgrades, and ongoing support for existing Shopify POS users. Someone who knows the system to call when you need help.

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Is This You?

You're already using Shopify POS—maybe you set it up yourself, maybe someone else did. It works, mostly. But something's not right, or you know it could work better.

Maybe you're ready to upgrade from Lite to Pro. Maybe inventory isn't syncing properly. Maybe you just have questions and Shopify support isn't cutting it.

This service is for existing Shopify POS users who need expert help—whether that's fixing a specific issue, optimising their setup, or having someone reliable to call when things go sideways.

Common Issues We Solve

Inventory counts don't match between online and retail
Staff permissions aren't set up correctly
Receipts need customisation
Reports don't show what you need
Hardware keeps disconnecting
Integration with accounting software broken
Need to upgrade from Lite to Pro
Want to add barcodes or scanners
Training for new staff members
General confusion about how to do something

How We Can Help

From quick fixes to ongoing partnerships—different levels of support for different needs.

Troubleshooting

Something's not working right. Transactions failing, sync issues, hardware problems, integration errors. We diagnose and fix.

POS Pro Upgrade

Ready to move from POS Lite to Pro? We configure staff permissions, advanced inventory, and Pro features properly.

Workflow Optimisation

Your POS works, but it could work better. We audit operations and suggest improvements to save time and reduce errors.

System Audit

Health check of your Shopify POS setup. We identify configuration issues, unused features, and optimisation opportunities.

Integration Help

Adding or fixing integrations with accounting, marketing, or other systems. Xero, Klaviyo, and custom connections.

Ongoing Support

Priority access when you need help. Monthly retainer for businesses that want a reliable contact for POS questions.

Common Request

Upgrading from POS Lite to Pro

POS Lite got you started, but now you need more. Staff permissions, advanced inventory, better reporting—POS Pro unlocks these features, but they need proper configuration.

What's involved:

Subscribe to POS Pro ($132/month per location)
Configure staff PINs and permission levels
Set up multiple registers if needed
Enable advanced inventory features
Train staff on new capabilities
Compare POS Lite vs Pro features

POS Pro Unlocks

Staff Permissions

PINs, roles, and controlled access to sensitive functions.

Advanced Inventory

Transfers, adjustments, stock counts, purchase orders.

Exchanges & Store Credit

Proper exchange workflows without workarounds.

Better Reporting

Sales by staff, register, and time period. Real insights.

Need Something Else?

If your needs go beyond support and optimisation.

Adding Locations?
If you're expanding to additional retail locations.
Multi-Location setup
Need Staff Training?
Dedicated training sessions for new or existing staff.
Training services
Complete Rebuild?
If your setup needs more than optimisation—a fresh start.
Let's discuss

Support Questions

How support and optimisation engagements work.

Need Help With Your Shopify POS?

Tell us what's going on and we'll figure out the best way to help—whether that's a quick fix or ongoing support.

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