SoloCommerce
Training

Your Team Needs toKnow the System

A POS system is only as good as the people using it. We offer training options for teams of all sizes—remote, on-site, and documentation packages.

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Training Options

Different teams need different approaches. Choose what works for your situation.

Remote Training

Live video sessions walking through your specific POS setup. Interactive, recorded for future reference, scheduled around your team's availability.

  • Screen sharing with your actual system
  • Q&A throughout the session
  • Recording provided for rewatching
  • Follow-up support included
On-Site Training

In-person training at your retail location. Hands-on with your actual hardware and workflows. Best for larger teams or complex setups.

  • Training with your real hardware
  • Practice transactions in your environment
  • Immediate troubleshooting
  • Brisbane metro area
Custom Documentation

Step-by-step guides written for your specific setup. Screenshots of your actual screens. Quick reference cards for common tasks.

  • Screenshots of your POS
  • Your specific workflows documented
  • Quick reference sheets
  • PDF and printable formats
Video Guides

Recorded walkthroughs of your key processes. Staff can watch and rewatch as needed. Great for onboarding new team members.

  • Custom videos for your setup
  • Covers your specific workflows
  • Shareable with new staff
  • Kept updated as things change

Training by Role

Different roles need different knowledge. We tailor training to what each person actually needs to do.

Floor Staff

Processing sales, handling returns, applying discounts, customer lookup

Shift Managers

End-of-day procedures, float management, void transactions, reporting basics

Store Managers

Inventory management, staff permissions, advanced reporting, troubleshooting

Owners

Overview of operations, key reports, understanding the full system

Not everyone needs to know everything. We focus each person's training on their actual responsibilities.

What Training Covers

Training is based on your specific setup and workflows—not generic Shopify content. We use your actual products, your actual screens, your actual processes.

Daily Operations

Sales, returns, exchanges, discounts, customer lookup

Cash Management

Opening/closing, float counts, cash drops, reconciliation

Inventory Tasks

Stock counts, receiving, transfers, adjustments

Problem Solving

Common issues, when to escalate, troubleshooting steps

Documentation Package

For teams that want reference materials, documentation packages include:

Step-by-step guides with screenshots
Quick reference cards for register
Opening/closing checklists
Troubleshooting decision trees
PDF and print-ready formats
Get a documentation quote

Need More Than Training?

Training often pairs with other services.

Need Setup or Migration?

All implementation services include basic training. Additional training can be added as needed.

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Ongoing Support?

For teams that need continued access to help, our support packages include training refreshers.

Support & Optimisation

Training Questions

Common questions about POS training.

Need Your Team Trained?

Let's discuss what your team needs to know and the best way to get them there.

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