A POS system is only as good as the people using it. We offer training options for teams of all sizes: remote, on-site, and documentation packages.
Different teams need different approaches. Choose what works for your situation.
Live video sessions walking through your specific POS setup. Interactive, recorded for future reference, scheduled around your team's availability.
In-person training at your retail location. Hands-on with your actual hardware and workflows. Best for larger teams or complex setups.
Step-by-step guides written for your specific setup. Screenshots of your actual screens. Quick reference cards for common tasks.
Recorded walkthroughs of your key processes. Staff can watch and rewatch as needed. Great for onboarding new team members.
Different roles need different knowledge. We tailor training to what each person actually needs to do.
Processing sales, handling returns, applying discounts, customer lookup
End-of-day procedures, float management, void transactions, reporting basics
Inventory management, staff permissions, advanced reporting, troubleshooting
Overview of operations, key reports, understanding the full system
Not everyone needs to know everything. We focus each person's training on their actual responsibilities.
Training is based on your specific setup and workflows, not generic Shopify content. We use your actual products, your actual screens, your actual processes.
Sales, returns, exchanges, discounts, customer lookup
Opening/closing, float counts, cash drops, reconciliation
Stock counts, receiving, transfers, adjustments
Common issues, when to escalate, troubleshooting steps
Training often pairs with other services.
All implementation services include basic training. Additional training can be added as needed.
Shopify POS ServicesFor teams that need continued access to help, our support packages include training refreshers.
Shopify POS Support and TroubleshootingTraining is included in every new implementation. If you are starting from scratch, begin with setup.
Shopify POS Setup ServicesCommon questions about POS training.
Let's discuss what your team needs to know and the best way to get them there.
